Can't set nameservers - (Inconsistent Set of NS / Nameserver not authoritative)

The issue:

This is common to European registries, the registry tries to validate the nameservers you are adding. This is most likely caused by the domain previously being active in another Cloudflare account with different nameservers. They therefore believe that the wrong nameservers are responding so prevent you from adding the new nameservers.

What to do about it?
Option 1: Wait! Cloudflare should automatically purge the zone if the nameservers are not changed to point there. This can take a while!

Option 2: Contact your registrar and request that they forcibly change the nameservers for you.

Option 3: Contact Cloudflare Support and ask them to purge the zone. You will probably have to prove ownership of the domain. To contact Cloudflare Customer Support, login & go to https://dash.cloudflare.com/?account=support and select get more help.

Further reading:



Tutorial Reference: CT-43

Reviewed: 08/21

This is a Community Tutorial, most are wiki posts, so can be contributed to by Regulars and MVPs here. If there is a tutorial you would like to see, you can request one here.

If you would like to provide any feedback on this tutorial, please post in the #Meta category, tag your post #TutorialFeedback and let us know the Tutorial Reference above.

Other great resources on this community include the Community Tips . These address best practices when configuring Cloudflare, how to fix issues you may see, and tools to troubleshoot. Also you can view Expert Tips, great posts on the community from people in the know that may help you with your issue.

We encourage users to check out these great resources and the Cloudflare Support Centre before posting


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