Can't see Custom Rules in Load Balancer set up

https://developers.cloudflare.com/load-balancing/how-to/create-load-balancer#via-the-dashboard help article here says “On the Custom Rules page, select an existing rule or create a new rule.”
But I have no “Custom Rules” step in my create/edit Load Balancer workflow.

It’s Enterprise website.

Are there any restrictions on using “Custom Rules” in Load Balancer set up?

I can’t speak to Enterprise plans, as they are custom configured, but even a basic load balancer should come with at least one custom rule. This is what I see when I set one up:

My one is

Are you able to contact your Customer Success Manager to activate it for you?

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Trying to reach them out

Eventually, “Custom Rules” section was enabled for my account. Via Cloudflare support ticket.

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