Can't see all TXT records

[lindsay.adams]

What is the name of the domain?

grid56apparel.com

What is the error number?

not resolving the _acme-challenge TXT record

What is the error message?

DNS problem: NXDOMAIN looking up TXT for _acme-challenge.grid56apparel.com - check that a DNS record exists for this domain

What is the issue you’re encountering

can’t see TXT records that are in cloudflare but do not show up with dns checkers

What steps have you taken to resolve the issue?

deleted and re-added the TXT records.

What are the steps to reproduce the issue?

do a DNS check on that domain and you will only get the SPF record back when there are 3 other TXT records

[Laudian]

You have added the record incorrectly:

dig +short grid56apparel.com txt
"_acme.challenge=Qix-ySo7-1RhnYcMRxV71IG6Xzuc-eeMgPFIUxswg9w"

The name should be _acme-challenge and Qix-ySo7-1RhnYcMRxV71IG6Xzuc-eeMgPFIUxswg9w the value.

[lindsay.adams]

Thanks for the quick reply. You caught me as i was trying other things testing it - I did have it added as you suggested - so “_acme-chellenge” in the “name” field and the “content” field. I’ve returned it back to that. and the only record i get back is the SPF record - not sure why i don’t get the other 3 records.

[Laudian]

Can you show a screenshot of the record you added? Also, please try typing _acme-challenge instead of copying it.

[lindsay.adams]

I did type “_acme-challenge” from scratch rather than pasting it.

here’s the screenshot of the record entry and also a screenshot of the other TXT records you can see that only the SPF record is showing with dig or nslookup.

[Laudian]

Seems to work for me now:

dig +short _acme-challenge.grid56apparel.com txt
"Qix-ySo7-1RhnYcMRxV71IG6Xzuc-eeMgPFIUxswg9w"

[lindsay.adams]

- its working for me now too! Very odd. The lets-encrypt certificate creation via plesk has just worked too.

I’m in the process of moving from one server host to another and I’ve done 4 domains already, but this one just would not work - I spent most of yesterday morning on it and about an hour today before I posted the question… and now its working!

thanks for your quick replies and help.