Can't retrieve login details as not recognised cloudfare domain

So my companies DNS settings are with cloudfare but no one has a clue what the login email or password is. When I try and retrieve this by putting in the website domain it says login can only be retrieved with an active cloudfare domain? I know for a fact it is with cloudfare as I can see it on our IONOS login. Help!

What’s the domain?

Also, you can always change your name servers at your registrar to point to your host or a new Cloudflare account where you can control your DNS records.

Thanks for replying its https://vet-ecpd.com/

I will bear that in mind too and see if I can do it that way but would be good to get access this way

Hi @s_cops,

It looks like that domain is only using Cloudflare for DNS and the record points to Linode.

As for getting access, make sure you just enter vet-ecpd.com without the https etc. and see if that works.