Can't Restore Domain that is in Redemption Period

What is the name of the domain?

akaeastbaltimore.com

What is the issue you’re encountering

There is no restore option available for the domain. It’s registered with Cloudflare, and in the Redemption Period

What steps have you taken to resolve the issue?

I created a case with support, but it was immediately “Resolved” even though I opened it from the account that owns the domain. I re-opened the case yesterday, but saw no action. Another topic similar to this one indicated that a person from Cloudflare would need to get involved, so I’m elevating this so the requisite steps can be taken to restore the domain

Registrar issues requre a Registrar ticket with Support

01231308

In what area can we help you?

Renewals

What are the steps to reproduce the issue?

Login
Go to “Domain Registration” → “Manage Domains”
Click “Manage” next to akaeastbaltimore.com
Expectation: Management screen with “Restore” button appears so I can click it, pay the fees, and restore the domain
Actual Results: The same “Manage Domains” screen just reloads.

Hi @tian.mcpherson,

I’m sorry to hear that you are having issues with your domain. I am escalating this issue so we can get assistance for you.

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Our billing support team has replied to the case with the latest update.
Please check your case for more details.

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Yes, they replied asking for my permission to do something, when I already provided permission in the initial case details. I provided permission again, and haven’t seen any action since. I re-opened the case (it was closed prematurely). Please escalate this again and indicate that ALL permissions, approvals, etc for ANY actions needed to restore the domain are hereby granted. Please DO NOT wait for permissions or approval again, as the answer is yes for ALL of them until the domain is restored to our account

my colleagues in Support have indicated this was resolved on your ticket. Please post another topic here if that is not the case.

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