Can't resolve site on CF DNS

Website, Application, Performance DNS & Network
1

What is the name of the domain?

What is the error number?

SERVFAIL

What is the issue you’re encountering

Can’t resolve

What steps have you taken to resolve the issue?

Check other DNS servers. Works as expected.

What feature, service or problem is this related to?

DNS records

What are the steps to reproduce the issue?

dig www.kawai-global.com @1.1.1.1

2

One of your two nameservers, kawaisv02.kawai.co.jp, doesn’t itself resolve in the DNS.

dig +trace +nodnssec www.kawai-global.com

; <<>> DiG 9.10.6 <<>> +trace +nodnssec www.kawai-global.com
;; global options: +cmd
.			512138	IN	NS	a.root-servers.net.
...
.			512138	IN	NS	m.root-servers.net.
;; Received 239 bytes from 127.0.2.2#53(127.0.2.2) in 23 ms

com.			172800	IN	NS	e.gtld-servers.net.
...
com.			172800	IN	NS	j.gtld-servers.net.
;; Received 848 bytes from 192.33.4.12#53(c.root-servers.net) in 40 ms

kawai-global.com.	172800	IN	NS	kawaisv02.kawai.co.jp.
kawai-global.com.	172800	IN	NS	dns-kw01.kawai.co.jp.
couldn't get address for 'kawaisv02.kawai.co.jp': not found
;; Received 107 bytes from 192.48.79.30#53(j.gtld-servers.net) in 175 ms

www.kawai-global.com.	600	IN	CNAME	dp3ikwuo8pmun.cloudfront.net.
;; Received 91 bytes from 40.74.104.0#53(dns-kw01.kawai.co.jp) in 280 ms
3

Thanks sjr. Interesting. It’s not my domain, it’s just one I’m trying to reach. Will let them know. =)

Sounds like they’ve been having this issue for some time, but are closed for holidays. Hopefully they’ll get this piece fixed and CF DNS will just start working. Guess I didn’t realize that CF refused to provide DNS info if one of the authoritative servers wasn’t reachable.

UPDATE: Kawai fixed their issue and is now resolvable. Thank you @sjr for the answer. =)

4

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