Can't remove domain - no 2FA code sent

What is the name of the domain?

dvsabook.com

What is the error number?

none

What is the error message?

none

What is the issue you’re encountering

I’m trying to delete my domain. It says it sent an email with a verification code to my email, but it never arrives I"ve tried 5 times. I am the only super admin and I know what email it should go to- I need to delete this domain immediately as there is a trademark issue with the domain name

What steps have you taken to resolve the issue?

Reloading, logging out logging in, checking spam

Registrar issues require a Registrar ticket with Support

None

In what area can we help you?

Removing a domain registration

What are the steps to reproduce the issue?

Go to a domain
Remove domain
Send verification code
no code is sent

I show emails as being delivered. Is it the same account you are using here? If not, I will send a private message to collect details. If so, can you try again and let us know if you continue to encounter the issue?

If you keep getting the error, can you create an Account ticket and share your ticket number here? You can open an Account ticket here, https://dash.cloudflare.com/?to=/:account/support

Yes, it’s the same email. Unfortunately been trying all day, and just did 5 minutes ago as well. I’m still not getting the emails.

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Sorry for the issues. We’re going to need to loop in my Support colleagues to see if they can assist.

Can you create an Account ticket and share your ticket number here? You can open an Account ticket here, https://dash.cloudflare.com/?to=/:account/support

I think I may have done that earlier:

Case # : 01458549
https://www.support.cloudflare.com/support/s/case/500Nv00000LizYL

I can’t seem to access it though

Sorry for that, it’s an issue I know the team is working to correct. I will flag your ticket for my colleagues in Support.

Sorry for the issues, I flagged 01458549 for my Account Support colleagues.

Thanks, @cloonan - I’m struggling to respond to the tickets or access the tickets. I’m a free account so I’m not sure how to proceed with the support ticket. And when I reply to the email it’s replying to notifcations@cloudflare
https://dash.cloudflare.com/api/v4/accounts/b1ef8865060df7f82dfa21e11b464793/registrar/domains/dvsabook.com?refund=false

“There already exists an active deletion code for this domain”

It has an array of “emails_notified” and both are emails I have access to, and neither have received notifications
When I inspect the network request when trying to send a code I get this:

Just a heads-up: what’s your reason for deleting the domain registration?

If you simply don’t want the domain any longer, then ignore the rest of my message below and go ahead with the deletion.

But if your goal is to delete and re-register the domain elsewhere, then please STOP and think about this carefully.

Your domain is more than 5 days old (registered: 2025-03-01). So when you delete the registration, the domain won’t become available immediately for re-registration.

Instead, the deleted domain will go into what’s called redemptionPeriod state for 30 days, then pendingDelete for another 5 days… before it’ll finally be expunged from the registry for you to re-register it elsewhere.

That means you’re going to wait for over 35 days even if the deletion were to begin today… before you can re-register the domain elsewhere and use it. (Note that this is not a Cloudflare restriction, but the nature of the best irrespective of which registrar you use.)

Even then, there’s no guarantee that you’ll be able to register the domain after the long wait – there’s a whole industry of people who do nothing but monitor, register, and resell deleted domains. So you run the risk of losing the domain entirely.

So if your goal is to re-register the domain elsewhere, then I’ll highly recommend that you wait until the 60-day mandatory wait period is over and TRANSFER it instead. That’s just 24 days more from today with no risk of losing the domain, compared with the 35 days of deleting and waiting and potentially having the domain sniped from you.

Better yet, if there’s something you were trying to do with the domain that you couldn’t — for which you decided to move it elsewhere, then… perhaps you could tell us about that so we can assist you? In most cases, there are options that don’t involve transferring the domain elsewhere!

Of course, if you just want to get rid of the domain entirely, then ignore everything I’ve said above :smile:

Good luck!

The reason is in the original post

1 Like

Sorry, I missed the trademark part!

That is the correct way to communicate with Support if you don’t see the tickets. Sorry for the issues.

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