Can't remove Cloudflare account

General Dashboard
#1

When I try to delete my account I get the error:
Request:

{"email":"{redacted}","password":"super_strong_password","confirm_key":"DELETE","h-captcha-response":"W0_eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.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.Z7y1JGGCr9pY2FnnAtEUOj99qpJZnc1sgu137E95w4U"}

Response:

{
   "success":false,
   "errors":[
      {
         "code":1025,
         "message":"delete_user.error.password.invalid"
      }
   ],
   "messages":[
      
   ],
   "result":null
}

I typed the right password. I also tried method Ctrl + C/Ctrl + V. I can log in to the dash panel but when I try to delete my account I get the error.

#2

Contact Cloudflare support for help on deleting your Cloudflare account

#3

How did you send that request?

There are a few steps to follow in the dashboard to delete your account:
https://support.cloudflare.com/hc/en-us/articles/360033554452-Deleting-a-Cloudflare-account

1 Like
#4

I removed all my services in-dash control panel. I don’t have billing subscriptions. I removed all ns Cloudflare servers in my domain registrar control panel. Then sent a removing request.
For now, I’ve created a support ticket. I await of answer.

1 Like
#5

Did you try the delete this user option at the bottom of the my profile page?
Screen Shot 2021-11-09 at 12.19.00 PM

#6

Yes. I did

#7

I found this thread while searching the same error under effectively identical circumstances, albeit for a different account than the one I am using in conjunction with the community.

My best understanding is that some character in the complex password on the account worked fine for the login form, but does not work with the account deletion form. I was able to delete the account by changing the password to use only more generic characters.