Can't register domain, Failure to invoke payment

[user70615]

Type

Product improvement

Description

I aways got ‘Registration processing error’ message when I go to pay it when buying a new domain.

Benefit

Show the exact error message, so let me know what I’m wrong.

[fritex]

Wonder if it happened lately, since there was an recent incident with Registrar as follows:

Issues with Cloudflare Registrar

Jan 1, 15:20 UTC Resolved - This incident has been resolved. Jan 1, 15:08 UTC Monitoring - A fix has been implemented and we are monitoring the results. Jan 1, 14:33 UTC Identified - The issue has been identified and a fix is being implemented. Jan 1, 13:25 UTC Investigating - Cloudflare is currently investigating an issue affecting customers using Cloudflare Registrar. This issue may cause disruptions with domains not auto-expiring, domains not auto-renewing, prolonged domain transfer wait …

@user70615

I go to pay it when buying a new domain

Since getting this error message, I’d suggest you to follow these directions here:

Billing, Plans & Subscription Questions

The Support team is aware of some recent errors; 1258, 1315, subscription changes, and plan changes. If you’re encountering any of the above issues, please report them directly to Customer Support at, https://dash.cloudflare.com/?to=/:account/support If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community. watch this topic for updates → Billing Subscr…

[user70615]

It was not only recently. One year ago, I wanted to try Cloudflare, and to be comprehensive, I also wanted to buy a new domain, and the same error was reported at the time. This left me with a bad impression of Cloudflare, that they were not well-founded. Now I’m back because my customers want to use Cloudflare, and I had to try again, and I had to succeed and unfortunately not.
I found the same problem in the community already exists many years, and you can imagine how many customers Cloudflare has lost. This problem is estimated to indirectly lead to millions of losses, whether it is a user’s problem or not, the experience is poor anyway.

[harshinik]

Hello,

Is there any ticket has been created for the issue ? Can you provide us the case number ?

Thank you !

[user70615]

where to get ticket ?

[fritex]

@user70615

One year ago

Thank you for feedback.

@user70615

already exists many years

I am sorry to hear this happen to you.

@user70615

to get ticket

To contact the Registrar team, please submit a new support request from your Cloudflare account directly through the Cloudflare dashboard. Visit https://dash.cloudflare.com/?to=/:account/support and choose Cloudflare Registrar. Please share your ticket number here so that we can track it.

[cloonan]

@user70615

where

Can you search your email for 01331921 to see if that is the ticket number?

[user70615]

Yes, It’s 01331921.
BTW, After repeated retries, I have successfully purchased the domain name, but PayPal still prompts this error, and the credit card has been submitted successfully.

[mcorreia]

Hi there,

I’ve requested some additional information in the case.
Please get back to me from there when you have the time.

Take care.

[cloonan]

my colleagues in Support have indicated this was resolved on your ticket. Please open another ticket if that is not the case.