Can't receive the 2FA email to login

Hi,
Does anyone encounter the same issue? I can’t receive the 2FA email to login from Cloudflare this morning until now, but the other emails are fine so I think it’s not the problem of our mail server. I searched the message trace in our mail server and there’s no 2FA validation emails either.
Also I can receive the email from Cloudflare community so I can activate my account here.
I can’t submit a ticket either since I can’t login. What could me do now?

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+1
Facing the exact same issue… not able to login because we’re not receiving the 2FA email.

Greetings @user63710 and @noordx ,

Thank you for asking.

Unfortunately, it knows to happen if your email address somehow got to be on the suppression list due to an opt-out, or bounces :thinking:

Can you add [email protected] and [email protected] to your email allowlist? You may also want to search for mail from those senders. @cloonan

May I ask if it is the same e-mail you are using here on community?
If not, kindly reply here with the answer to the above question (don’t post your e-mail here due to the privacy concer) and someone from Cloudflare staff would start a private message and you can share details there to help you to find a solution.

Kindly, I’d suggest you to write a ticket to Cloudflare support due to your account and/or domain issue and share the ticket number here with us so we could escalate this issue:

  • send an an e-mail to support[at]cloudflare[dot]com from your e-mail associated with your Cloudflare account

Hi fritex,
Thanks for the infos. I can receive the 2FA emails now.

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