Cant purchase a plan, and no one answer my tickets, im trying to solve for weeks

General Billing
1

What is the name of the domain?

What is the error message?

You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.

What is the issue you’re encountering

I cant create any plan to my domain

What steps have you taken to resolve the issue?

Tryied to pay, but theres nothing to pay

Billing issues requre a Billing ticket with Support

01210815

In what area can we help you?

Payment issue

2

Greetings,

I am sorry to hear this happen.

Thank you for sharing your ticket number here with us.
I’ve escalated your case to the team.

Kindly and patiently wait for a reply.

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3

Thanks

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4

6 posts were split to a new topic: Cannot purchase plan

5

I think the main issue is not wanting a fix from here, the issue is that they never answer support tickets

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6

A post was merged into an existing topic: Cannot purchase plan

8

It looks like this case was not opened by the super admin of the account. We require a request from a super administrator in order to share more information regarding the account’s billing information. Are you able to provide a case number that was opened by the super admin?

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