Can't process renewal payment

What is the name of the domain?

What is the error message?

failed in ActionAppendSubscription: failed to update user subscription: failed to apply object products: failed to collect latest invoice in_1R8sVcCM3YxTUEmteRtQkinf for subscription sub_1Qwcm5CM3YxTUEmtwswmCp3H: Contact your bank for assistance. An error occurred while collecting payment.

What is the issue you’re encountering

Can not upgrade pro plan

In what area can we help you?

Payment issue

Screenshot of the error

If you already have a ticket, Support will respond to you on that ticket.

You’ll need to follow these directions here, Billing, Plans & Subscription Questions. The Community cannot assist with Billing, Account nor Registrar issues, you need a ticket with Support.

Screenshot 2025-02-28 at 7.33.37 AM

This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.