Can't manage Domain in Domain Registration for one of my domain, responds with 404

What is the name of the domain?

qrku.net

What is the error number?

404

What is the error message?

404 | We can’t find the page you’re looking for.

What is the issue you’re encountering

Domain management goes to page not found and now redirect back to Manage Domains each time I click Manage link

Registrar issues require a Registrar ticket with Support

01315548

In what area can we help you?

I don’t know

What are the steps to reproduce the issue?

On CF’s dashboard go to Domain Registration > Manage Domains > Click on “Manage”

Screenshot of the error

It looks like the registration is active in one account while the zone is active in a different account. The registration can only be managed when the zone is active in the same account.

Your ticket was already escalated and the engineers have adjusted the name servers to activate the domain in the correct account.

If you want to move the domain to a new account, please follow the steps here to move the registration as well

1 Like

Hi @emanova

Thanks for your help. but unfortunately that I got the following email from Cloudflare stated that I need to remove DS record.

I believe I have disable that in CF Dashboard > DNS > Settings

Is there any other places in Cloudflare dashboard to remove the DS record?

That should be it.

But can you please go here and confirm if DNSSEC is indeed disabled?

It’s stress me out as the domain still pending and Manage domains still not working even after Cloudflare support change the NS to the correct one.

So I completely remove the domain from Cloudflare on both of Cloudflare accounts to see if the Manage domains is working or not, but unfortunately even after deleting the domain from Cloudflare, Manage domains still not working.

It’s showing the following error now when I got to CF Dashboard > Domain Registration > Manage Domains > click Manage on my domain
“404 | We can’t find the page you’re looking for.”

All my other domains on CF Domain Registration is working fine, only this one that has problem with Manage Domains :face_exhaling:.

It’s working now.

I remove the domain from both Cloudflare account as stated by Cloudflare Support team that to make the Manage Domains working, the domain DNS management should be on the same Cloudflare account where the domain is registered.

After that I do the following:

  1. Add the domain to the correct Cloudflare account where the domain is registered.
  2. Enable DNSSEC on CF Dashboard > DNS > Settings

And now the Cloudflare Manage Domains feature is working.

Thanks all.

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