I have been overbilled on one domain and today tried submitting a support ticket but can’t login to the support area.
I downgraded a domain to the free plan last week but today was billed for it. So I checked the plan of the domain again and noticed it is still set to pro. So I tried downgrading it again but it ignored my request even though it said my request was successful.
So I filled out a ticket request and submitted it but as it submitted I got a login request. I logged in again but can’t access the support area.
So not sure if the ticket was lodged and besides, I need to resolve the overbilling issue.