Can't get support without upgrade, and can't upgrade without support

I can’t get support to fix an issue with billing unless I upgrade, and I can’t upgrade because of an issue with billing for which I need support.

The support ticket has been open for weeks and after multiple back and forth replies, they remain completely clueless making random unhelpful statements like, “you need to pay us before we can help you”… I KNOW!!!

What is the ticket number?

Customers on every plan type can open Account, Billing and Registrar tickets here, https://dash.cloudflare.com/?to=/:account/support

I see the ticket 3051137 has been escalated to the Trust & Safety team which means only that team has visibility into the ticket. I’ll flag your post here for my colleagues, but the T&S team will need to respond to you on the ticket.

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