Deleted entries and remade entries in the DNS record. None of it propagates.
Moved a business website to a new host last week, updated DNS two days ago, nothing changes. Try opening a ticket, get told to use user forums. Pay $2400 for a business account that claims it include a live chat support, get told to use the user forums for support by an AI bot.
Wish I’d never decided to move this single domain and DNS hosting to cloudflare…
Request a refund for the business account, get told to use the user forums for support. By an AI bot. I just want a human to respond to a $2400 single time ticket.
What feature, service or problem is this related to?
If you already have a case, Support will respond to you on that case.
You’ll need to follow these directions here, Billing, Plans & Subscription Questions. The Community cannot assist with Billing, Account, Trust & Safety, nor Registrar issues, you need a case with Support.
What is the name & type of DNS record that does not update?
The hostname conolumber.com is being proxied by Cloudflare. That means Cloudflare IP addresses are returned and requests are the proxied to the origin. So a change to the origin IP in DNS won’t result in a change visible via a DNS lookup for example.
If you need to switch to a service that needs to validate the value for example… set the DNS to :DNS Only: instead of Proxied .
dig econolumber.com
; <<>> DiG 9.20.4-4-Debian <<>> econolumber.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 5086
;; flags: qr rd ra; QUERY: 1, ANSWER: 3, AUTHORITY: 0, ADDITIONAL: 1
;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 1232
;; QUESTION SECTION:
;econolumber.com. IN A
;; ANSWER SECTION:
econolumber.com. 300 IN A 104.22.31.192
econolumber.com. 300 IN A 172.67.26.70
econolumber.com. 300 IN A 104.22.30.192
;; Query time: 107 msec
;; SERVER: 10.255.255.254#53(10.255.255.254) (UDP)
;; WHEN: Tue Jun 03 15:09:39 EDT 2025
;; MSG SIZE rcvd: 92
I did open a case and request a refund, the AI bot told me to use the user board to get answers. Just like any ticket you open with Cloudflare. <cut paste generic answer, direct support to use the forums>
“Can you confirm if you have already tried reaching out to Cloudflare support through other channels, such as the community forums, and if so, what was the response you received?”
Yeah, thanks Cloudflare, that’s very helpful…
Has a single person at Cloudflare ever tried using their ■■■■■■■■ AI front line support bot? I just want my money back for wasting my time with a useless business account. I get zero human support for it even though it is advertised as “Live chat support” with a business account that costs $200/month.
That is the old server at an entirely different host and set of name servers, hence the “why won’t this update”, it’s been days since changes were made to the DNS record. Then I deleted them all (as per their help documents) and readded them. Still hasn’t updated to the right (new) server.
If you are trying to point at a new host using those NS records to greengeeks.net nameservers, that won’t work. You can’t delegate for the apex domain from the apex domain DNS.
If you want to use those nameservers then you need to set them at your registrar and not use Cloudflare. Alternatively, change the A records in your Cloudflare DNS so they point at the IP address of the site, I assume this…
This is nothing to do with the registrar. Your Cloudflare DNS points to content you say is your old site. The Cloudflare DNS is doing what you have set it to do. So what IP address is your new site at?
Yes it resolves to that IP and the origin server has an error. Cloudflare DnS is resolving the address as expected. The issue is on the server hosting the content (that is not Cloudflare).
But how is it still pulling content from the old host? I says for the tenth time…
And then it dawned on me that I am an idiot, so I went and looked… it is pointing to the old host IP.
198.72.127.235 is the correct new host. I was just too involved in 100 other things to stop and stare at the obvious in front of me.
Thank you so much for being kind enough to stick with it and giving me an answer. It’s fixed now and it was entirely because I kept looking at the old IP instead of the new IP and brain kept saying “Yup that’s all correct!”
This is something that an actual support human, for $2400/year at Cloudflare, could have resolved in 5 minutes yesterday, or today – if they had anything beyond AI support.
instead of Proxied 
.
