Cant get mail from external sources

So I am a new subscriber to Cloudflare and it would appear that they mainly direct you here to the community for support. My issue is that since I proxied all my DNS through them that I cant access mail via my phone or any other software but I can login directly through the website’s webmail. I am basically getting the error that my server is not responding or that I cant connect to it. So if anyone could give guidance on this I would greatly appreciate it. Thanks!

DNS records used for anything other than HTTP need to be grey-clouded. Hopefully you’re already using a subdomain like for your mail servers so you can selectively grey-cloud them while leaving your web-only DNS names orange-clouded.

1 Like

My MX, SPF and DMARC were all configured as DNS ONLY.

Im not sure what you mean by grey-cloud but any guidance is appreciated.

Do your MX records point to something like Or are you pointing at third-party mail servers? If you’re using your own mail servers, you need to make sure that any A / AAAA / CNAME records for (for example) are not orange-clouded. If you orange-cloud them, SMTP traffic to them will fail because the Cloudflare proxy is for HTTP only. Also if you have POP / IPAP / whatever servers under your domain (basically anything non-HTTP) you’ll need to make sure the relevant DNS entries are grey-clouded (DNS only)

Yes I have mail setup as a CNAME and that is how I access my email.

I dont have MAIL added to the DNS but will try that now and let you know.


That did it!!!

Thank you so much!

This topic was automatically closed 15 days after the last reply. New replies are no longer allowed.