Can't get account assistance

[philip.todd]

What is the name of the domain?

derksenbuildings.com

What is the issue you’re encountering

I paid for an upgrade to “Business” plan in November 2024, but still shows FREE account…Can’t get support

What steps have you taken to resolve the issue?

After tried repeatedly to call the sales line to discuss the account issue and get some resolution, but after four days of leaving my number to discuss a sales issue, I have still not received a call back from Cloudflare.

[cloonan]

If you already have a ticket, Support will respond to you on that ticket.

You’ll need to follow these directions here, Billing, Plans & Subscription Questions. The Community nor the Sales team cannot assist with Billing, Account nor Registrar issues, you need a ticket with Support.