Can't finish setup when select plan free

What is the name of the domain?

What is the error message?

could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.

What is the issue you’re encountering

I can’t choose free plan add sites

You’ll need to follow these directions here, Billing, Plans & Subscription Questions

1 Like


now I paid all billi, but i can’t add new sites.

If the same issue happens on the third business day after the payment, you will need to follow the instructions, that were linked above.

Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community. You can open a Billing ticket here, https://dash.cloudflare.com/?to=/:account/support