Can't find my domina, WHOIS says it's with Cloudflare

What is the name of the domain?

peakroofingandco.com

What is the error number?

No error number

What is the error message?

No error message

What is the issue you’re encountering

Can’t find my domain

What steps have you taken to resolve the issue?

Reaching out to Cloudflare support

In what area can we help you?

I don’t know

What are the steps to reproduce the issue?

We signed a new client and are trying to get access to their domain. WHOIS says it’s registered with Cloudflare, but they never remember setting up a Cloudflare account. He mainly uses Google products. Did Google use Cloudflare as a reseller? If so how can we access their domain? Thanks.

Someone will have set this up for them. The nameservers moved to Cloudflare on 2023-12-07 according to securitytrails.com so maybe that will remind them who did it.

You can try the recovery steps here to see if there is an account using an email address they receive…

Otherwise they will need to raise a Cloudflare Registrar support ticket (may need to create another account) to ask for help with proof to transfer the domain to a new Cloudflare account or other registrar.

1 Like

Perfect. Thanks so much for your help!

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