Can't find for what I was billed on my card. Bank blocked my card


I got billed 30 USD from Cloudflare on my bank.

Two days later (23rd May) I get a message from the bank that I need to show proof that I processed the transaction.

To be honest I’ve never had my own cloudflare account myself so I have no idea where to find the invoice for that specific 30 USD.

I own a website development agency so I might have purchased the subscription on someone’s other account. Our website -

This is an urgent matter since the bank told me they will block and recreate my card if I can’t find the reason.

Please help. Willing to share more details

Welcome to the Cloudflare Community. :logodrop:

Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.

To contact the billing team, please submit a new support request from your Cloudflare account directly through the Cloudflare dashboard. Visit and choose Billing. Please share your ticket number here so that we can track it.