Can't find DNS records

Hello, we are offboarding a customer that theirname servers say they are being hosted by Cloudflare, however, they are not visible in our tenant. Can some one from Cloudflare find where I can find who is responsable for their name servers? The domain name is thlf. com

Thank you.

The Community cannot assist with account access issues. we can simply point you to resources that can help.

Here are some recovery tools, Login and account issues · Cloudflare Support docs you can try those by guessing at the email address. I’d guess that by nameserver change to see if you can narrow down who was making what changes at what time. In looking at history on security trails, that appears to be a few weeks ago,

That detail combined with the password recovery links may help trigger an email to the person that owns the account.

1 Like

This topic was automatically closed 3 days after the last reply. New replies are no longer allowed.