Hey thank for your reply. I’m the super admin & logged in as such. I read in the support email auto response that I can get access to 24x7 chat if I upgrade so I did, and now I can’t find the chat anywhere. I’m about ready to throw CF in the bin. but I’ve been a paid customer for YEARS and this is the first major problem I’ve had.
The support url given in the email, which auto-resolved again when I replied - even tho it says I should reply to re-open!! - is: http://support.cloudflare.com/hc/requests/2575363
Hi Erisa, thanks for the response - the problem was actually the captive hostname & the solution was “liberation”.
I had changed the DNS over for about 30 seconds before I noticed an issue and changed it back. I’ve been doing this for two decades and had never encountered a situation where some other service could remotely control the DNS; still blows my mind. Unfortunately nothing in that title clued me in that it was applicable at all. I don’t control the service we’re migrating to so didn’t realise CF was also enabled there.
CF isn’t off the hook for the broken support form tho.