Can't enable 2FA for my account

[arengifoc]

Hi:

When I try to enable 2FA for my account I get this error message without any reasonable explanation:

Anybody has experienced this same issue? Any idea how I can solve it?

Thanks in advance

[cloonan]

@arengifoc

solve it

Can you go to https://dash.cloudflare.com/?to=/:account/members

and enable 2FA?

[arengifoc]

That option is disabled and I can’t change it. When hovering the mouse over that option, a red icon (forbidden - circle with a diagonal line) appears.

[cloonan]

Sorry for the ongoing issue. Did you have 2FA previously enabled by any chance?

Could you try enabling 2FA again after clearing your browser cache, trying a different browser, and/or trying it in your browser’s incognito/private window mode?

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If that fails, can you create an account ticket here, https://dash.cloudflare.com/?to=/:account/support and share the ticket number here?

Click the add more details link and on the ticket, reference a link to this conversation, https://community.cloudflare.com/t/cant-enable-2fa-for-my-account/52337

[arengifoc]

I don’t remember enabling 2FA before for this account. However, I’ll try those steps you suggested.

[cloonan]

Let us know if they help and if not, please do share your ticket number.

[cloonan]

@arengifoc

try those steps

Hi @arengifoc any change or are you still encountering the same error message?

[emanova]

I see you have opened a ticket. I just replied you there so we can further troubleshoot.

[arengifoc]

Thanks everyone for your help.

I was very silly because I didn’t notice that after clicking on “Set up” and seeing the warning message (Two-factor Authentication is disabled) I had to click con “Add” to configure 2FA.

There was never a real error. It was just me all the time.

[cloonan]

@arengifoc

didn’t notice

Thank you for the confirmation and sorry for the issue. From this it seems that we could tune-up our error message and/or dashboard text, as neither are overly informative.

[kody]

Let me create a ticket and address that internally.

The fact that you thought about it and it wasn’t immediately obvious, @arengifoc, means that it’s a bad message (and not silly at all).