Can't delete payment method, and can't use current payment method to renew domain

[unluckyninja1994]

What is the name of the domain?

unlucky.ninja

What is the error message?

Internal Server Error / Payment error: authorization failed for [“unlucky.ninja”]

What is the issue you’re encountering

I want to renew my domain, but it’s only getting errors. A note says “We were unable to process your payment. To keep your domain registration, update your payment method.”, I updated it and it doesn’t work. And I found I can’t delete current payment methods.

What steps have you taken to resolve the issue?

My domain is about to expire on April 9th, so I want to renew it early when I have spare time.
I tried multiple times to edit the payment methods (with the same paypal account I used to pay for the transfer fee last year),
because I can’t delete neither primary nor backup payment methods (both are the same paypal account). Then I tried to renew the domain, still getting the errors.

Specifically:

• When I tried to renew my domain, I got: Payment error: authorization failed for [“unlucky.ninja”]
• When I tried to delete current payment method, I got: Internal Server Error

I have submitted a case but not getting any response except auto-reply.

Billing issues requre a Billing ticket with Support

01408147

In what area can we help you?

Payment issue

What are the steps to reproduce the issue?

Renewing the domain.
Deleting payment methods.

Screenshot of the error

[jkindahl]

Support will need to assist you on that ticket.

The Community cannot assist with Billing, Account nor Registrar issues.

[unluckyninja1994]

Thank you for clarifying that, I was not sure if this is a registrar issue or a billing issue. The note on domain page leads me to billing page, which has errors too.

My ticket is created at Feb 27. Is there an estimated time for a ticket to receive support?