Can't delete a domain

What is the name of the domain?

zisnesnegros.com

What is the error number?

1000

What is the error message?

DNS points to prohibited IP

What is the issue you’re encountering

I am the only user with access to this domain’s Cloudflare account. There are no other people in my company who have access. However, I do not have the Super Administrator role, which prevents me from performing certain actions, such as deleting the domain from Cloudflare. My main goal is to delete this domain from Cloudflare, as I no longer need it. However, I cannot do so without the Super Administrator role. I also have an important question: if I delete a domain from Cloudflare, does Cloudflare relinquish any kind of relationship or control over it? In other words, does it return completely under my control as the domain owner? I would greatly appreciate your help in resolving this issue and answering my question. I can provide any additional information you may need to verify my identity and my access to the account.

What steps have you taken to resolve the issue?

Tried to delete the domain on Cloudflare.

What are the steps to reproduce the issue?

Browse for: zisnesnegros.com or www.zisnesnegros.com on any browser.

Screenshot of the error

As the nameservers for the domain no longer point to Cloudflare, Cloudflare should automatically delete the domain within a week.

However, deleting the domain from Cloudflare is purely cosmetic. The moment you changed your nameservers, Cloudflare stopped being in control of the domain.

The error 1000 you see is exactly what it says: Your domains A record points to a Cloudflare IP. Check that you have configured the correct A record on your new nameservers.

Hi, thanks for the help, the thing is that I’m not sure of if the nameservers no longer point to Clouflare. Besides that, I haven’t paid for any plan, so I don’t know why Cloudflare has my domain. The A record on my nameserver is correct. ¿What can I do?

Well, I am :wink:

zisnesnegros.com.       172800  IN      NS      maceio.ns.porkbun.com.
zisnesnegros.com.       172800  IN      NS      salvador.ns.porkbun.com.
zisnesnegros.com.       172800  IN      NS      fortaleza.ns.porkbun.com.
zisnesnegros.com.       172800  IN      NS      curitiba.ns.porkbun.com.
;; Received 323 bytes from 2001:500:d937::30#53(l.gtld-servers.net) in 28 ms

Your A record currently points to 172.66.0.70, which is a Cloudflare IP address. Is that the A record that your hosting provider told you to use?

1 Like

:grin: Thanks.

172.66.0.70 is the A record my website builder told me to use…

Is that Carrd? I recall there’s been a similar issue lately where Carrd support managed to solve the problem:

It is Carrd, what can I do?

I don’t know more that what the other user wrote in his post.

Thank you really much

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