Can't connect with my bank mobile app with 1.1.1.1

bug

#1

Hi,

Since the launch of the 1.1.1.1 service, I can’t use it as my bank webservice can’t be resolved.

I can’t post the diagnostics results as I am a new user here.

The domain is : m-webservices.hellobank.net-srv2.bnpparibas.net

It is correctly resolved in Google DNS but not in 1.1.1.1 DNS.

Can you help ?

Julien


Banking Link Going to Fake Website (PK)
#2

dig m-webservices.hellobank.net-srv2.bnpparibas.net @1.1.1.1

; <<>> DiG 9.10.6 <<>> m-webservices.hellobank.net-srv2.bnpparibas.net @1.1.1.1
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 22353
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 1452
;; QUESTION SECTION:
;m-webservices.hellobank.net-srv2.bnpparibas.net. IN A

;; Query time: 4228 msec
;; SERVER: 1.1.1.1#53(1.1.1.1)
;; WHEN: Mon Nov 12 21:04:26 CET 2018
;; MSG SIZE rcvd: 76

dig m-webservices.hellobank.net-srv2.bnpparibas.net @1.0.0.1

; <<>> DiG 9.10.6 <<>> m-webservices.hellobank.net-srv2.bnpparibas.net @1.0.0.1
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 1262
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 1452
;; QUESTION SECTION:
;m-webservices.hellobank.net-srv2.bnpparibas.net. IN A

;; Query time: 4074 msec
;; SERVER: 1.0.0.1#53(1.0.0.1)
;; WHEN: Mon Nov 12 21:05:59 CET 2018
;; MSG SIZE rcvd: 76

dig m-webservices.hellobank.net-srv2.bnpparibas.net @8.8.8.8

; <<>> DiG 9.10.6 <<>> m-webservices.hellobank.net-srv2.bnpparibas.net @8.8.8.8
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 45169
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;m-webservices.hellobank.net-srv2.bnpparibas.net. IN A

;; ANSWER SECTION:
m-webservices.hellobank.net-srv2.bnpparibas.net. 29 IN A 159.50.187.82

;; Query time: 52 msec
;; SERVER: 8.8.8.8#53(8.8.8.8)
;; WHEN: Mon Nov 12 21:30:46 CET 2018
;; MSG SIZE rcvd: 92

dig +short CHAOS TXT id.server @1.1.1.1

“CDG”

dig +short CHAOS TXT id.server @1.0.0.1
“CDG”

dig @ns3.cloudflare.com whoami.cloudflare.com txt+short

; <<>> DiG 9.10.6 <<>> @ns3.cloudflare.com whoami.cloudflare.com txt+short
; (4 servers found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 29668
;; flags: qr aa rd; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1
;; WARNING: recursion requested but not available

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;whoami.cloudflare.com. IN A

;; AUTHORITY SECTION:
cloudflare.com. 300 IN SOA ns3.cloudflare.com. dns.cloudflare.com. 2029371733 10000 2400 604800 300

;; Query time: 39 msec
;; SERVER: 2400:cb00:2049:1::a29f:21#53(2400:cb00:2049:1::a29f:21)
;; WHEN: Mon Nov 12 21:11:09 CET 2018
;; MSG SIZE rcvd: 94

;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: REFUSED, id: 11634
;; flags: qr rd; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 1
;; WARNING: recursion requested but not available

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;txt+short. IN A

;; Query time: 42 msec
;; SERVER: 2400:cb00:2049:1::a29f:21#53(2400:cb00:2049:1::a29f:21)
;; WHEN: Mon Nov 12 21:11:09 CET 2018
;; MSG SIZE rcvd: 38

http://dnsviz.net/d/m-webservices.hellobank.fr/W-ne4A/dnssec/


#3

Your right and you’ll need to contact support.

https://www.digwebinterface.com/?hostnames=m-webservices.hellobank.net-srv2.bnpparibas.net&type=A&useresolver=8.8.4.4&ns=all&nameservers=


#4

It doesn’t appear that their DNS support query minimization. That’s unfortunate. Will file a ticket with our DNS team to investigate.


1.1.1.1 unable to resolve https://www.hblibank.com.pk/
Cannot resolve acq.esunbank.com.tw
#5

Thanks. In the meantime I created a ticket : https://support.cloudflare.com/hc/en-us/requests/1599052