Can't connect to my mail from thunderbird

[axel8]

Hello,

I moved my DNS from Plesk to Cloudflare and everything works fine except the mail connection.

I can’t connect to my email from Thunderbird client. Shows connection but then times out.

How to fix ?

[epic.network]

Welcome to the Cloudflare Community.

The following Tutorial should have everything you need to get your email working.

Deprecated - Email Troubleshooting

This tutorial is deprecated in favour of Troubleshooting email issues · Cloudflare DNS docs

Archive

This tutorial covers the steps you should take if, when you change your domain to point to Cloudflare, you no longer receive emails to your domain. If you follow this tutorial and still need further help, please let us know what you have tried and share your domain name and, if possible, a redacted screenshot of your DNS records in Cloudflare. <a href="https://youtu.be/hLKyUWQcu08">…

[axel8]

Thanks for your replay.

I’m not having problems getting email but I can’t connect from my Thunderbird via IMAP to the mail server, I get timeout.

[fritex]

@axel8

I can’t connect from my Thunderbird via IMAP to the mail server, I get timeout

You might be using a hostname like yourdomain.com which is (proxied) rather than the unproxied (DNS-only) like mail.yourdomain.com (possible this one not existing or is instead of being ) at the DNS tab of Cloudflare dashboard, in your e-mail client for sending/receiving server (MS Outlook, Mozilla Thunderbird, etc.)

Could you double-check this?

[axel8]

mail-domain-com is unproxied . . .