Can't complete setup

What is the name of the domain?

brmgina.com

What is the error message?

could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.

What is the issue you’re encountering

Website can’t be reached.

What steps have you taken to resolve the issue?

Website can’t be reached. I paid invoices and trying to add the website to cloudflare to make it work from cloudflare untill nameserver completely work

What feature, service or problem is this related to?

Nameservers

Sorry for the issues you’re hitting. You’ll need to follow these directions here, Billing, Plans & Subscription Questions. The Community cannot assist with Billing, Account nor Registrar issues, you need a ticket with Support.

Screenshot 2025-02-28 at 7.33.37 AM

If you already have a ticket, Support will respond to you on that ticket.

This is not a solution.

You need to add the site and then change name servers. When you change those ask your registrar to disable dnssec first, then change.

The community has no insight into account, billing and registrar issues, you need a ticket with support.

I can’t add the website, this is my issue.

Sorry for the issues. Can you share a screenshot or the error message you get when you try to add the site?

Can you create a Billing ticket and share your ticket number here? You can open a Billing ticket here, https://dash.cloudflare.com/?to=/:account/support

[01418322]


All are paid

Anyone can help?