Can't change www to @ for CNAME

Website, Application, Performance
1

What is the name of the domain?

penston.design

What is the error number?

sad

What is the error message?

asdf

What is the issue you’re encountering

asdfadsf

What steps have you taken to resolve the issue?

sofa

What are the steps to reproduce the issue?

asdfasd

2

I tried entering in details multiple times and kept getting the infuriating error that new users can’t enter in 4 links. This seemed to work if I don’t enter in any details.

I’m having an issue where I’m trying to change my CNAME record from www to @ so that I can have my domain resolve without the www at the beginning.

Regardless if I try changing the existing record or delete it and enter in a new one, I continue to get this error:
An A, AAAA, or CNAME record with that host already exists. For more details, refer to https://developers.cloudflare.com/dns/manage-dns-records/troubleshooting/records-with-same-name/. (Code: 81053)

It seems to stuck or cached. Can you please help?

3

Right now, the bare domain already has two A records. They are completely different from what your www entry is pointing to.

The @ is just a shorthand in DNS. In your Dashboard’s DNS settings, these A records will show up with the domain name (penston.design) and not as @.

The server(s) these A records point to return a redirect to www.penston.design. Meanwhile, penston.design is returning a redirect to the www version, creating a loop.

Delete the two A records. Once they are gone, you can create your new CNAME. Since @ is just a shorthand, once you create it, it will show up in your Dashboard with the domain name.

1 Like
4

Thank you so much. That resolved it and it all seems to working now.

This stuff can be really tricky to understand what’s going on when you’re not an expert in the area. It doesn’t help that the instructions from Webflow are pretty cryptic.

5

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