Cant change type of my account

General Billing
1

What is the name of the domain?

all

What is the issue you’re encountering

After an unsuccessful attempt to pay Business plan, an error popped up, then the ability to select the type of account and VAT number disappeared. Then we did not try to add anew the card again, because we want the VAT number to be completed.

In what area can we help you?

Payment issue

Screenshot of the error

noVAT.png
noVAT.png821×768 18 KB

2

Can you create a Billing ticket and share your ticket number here? You can open a Billing ticket here, https://dash.cloudflare.com/?to=/:account/support. Select Billing and work the form top to bottom and at the bottom, indicate you need to open a ticket.

3

My ticket number: 01064462

1 Like
4

Thank you for creating and sharing your ticket number 01064462. The ticket has been escalated to our Billing team for further investigation. They will respond to you as soon as possible. Your patience is highly appreciated.

1 Like