Can't change my Nameservers to Cloudflare

[terry21]

Hi transferred my domain from Bluehost to Cloudflare and the Nameservers are still showing the Bluehost Nameservers. The dashboard Cloudflare doesn’t allow me to change them to the Cloudflare nameservers and the account is stuck at “pending nameserver verification”. Since there is absolutely no support with a free account and not in a position to have a paid account, what can I do to change the nameservers? Not an advanced user but know how to make the changes within the dashbaord.Please help!

[cloonan]

@terry21

transferred my domain

What is the name of that domain?

@terry21

transferred

From transfer I infer you moved the Domain to Cloudflare Registrar. Is that correct or did you just add the domain (site/zone) to a Cloudflare account?

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@terry21

doesn’t allow me

Normally, the only times we read this is when a domain is in a different cf account than the one you are using or if with a hosting service that requires their nameservers.

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@terry21

absolutely no support with a free account

that’s what happens here a few hundred times a day If you can include any of these details that will help us to help you more quickly:

@system

Include With Every Post

1. The name of the domain about which you’re posting, your interest; visitor, owner, vendor, etc.
2. Expected results & actual results? What did you expect to happen and what is actually happening?
3. Steps you’ve take to fix it. What CommunityTips, ExpertTips, videos, directions, instructions, and advice you’ve followed to try & fix the issue?
4. Screen shot of the problem.
5. Specific error message & error code/number you’re seeing.
6. If you contact Cloudflare Customer Support, please share the ticket number, we’ll share details from your Community post with Support.

[terry21]

Hi the domain that I’m having issues with is Sellaboo dot com. The whois search shows that is with Cloudflare but the nameservers shown are not the correct nameservers that Cloudflare says I have to change them to. The nameservers shown are Bob and Chloe and the nameservers Cloudflare says I have to change them to are Alan and Bella. The Cloudflare dashboard does not allow me to change them and I have other things that are needing to be done with the website that are waiting for the nameservers to be changed and verified. Thank you soooo much for response. Terry

[terry21]

Also, I transferred the domain TO Cloudflare FROM Bluehost. (not sure why just thought it would be simpler). When the domain was at Bluehost and I just changed the nameservers, everything worked fine. Then when I transferred the domain to Cloudflare, this is when the mess started. Thank you!

[terry21]

Screen shot of the nameservers.

Thank you!

[cloonan]

@terry21

whois search shows that is with Cloudflare but the nameservers shown are not the correct nameservers that Cloudflare says

Thank you. Everything you’ve shared indicates the domain must have been transferred to Cloudflare Registrar, but to a different account. Do you have a different account? Some recovery options here if not*,
These links may help, but they only work when you are logged out

If you know the email: https://dash.cloudflare.com/forgot-password
If you know the email and have 2FA issues: https://dash.cloudflare.com/login-help
* If you don’t know the email: https://dash.cloudflare.com/forgot-email

[terry21]

THANK YOU SOOOO MUCH! You’re exactly right. I didn’t realize it but years ago I had a different account. I have not used it for a long time but still had the login info on hand. Logged out of the account and logged in to the old account and there it is. All up and going. I can’t thank you enough for your help. I have spent 2 days on this trying to figure it out. Thank you again! Could not have fixed this without your help.