Can't change Email Routing Destination

[mannyg64]

What is the name of the domain?

na

What is the error number?

na

What is the error message?

na

What is the issue you’re encountering

Can’t change Email Routing Destination

What steps have you taken to resolve the issue?

After updating and confirming the email on my Cloudflare account, when I want to create a custom email address, I am only shown my old email address which is no longer associated with the Cloudflare account.

This happens with every domain on my account.

What are the steps to reproduce the issue?

I select any domain on my account and go to Email > Email Routing > create custom address; the destination dropdown only shows my OLD email address. I have no way to select or input my new account email address.

Screenshot of the error

[mannyg64]

BTW: Forgot to mention but I’m on the free plan so a support ticket isn’t an option. Thank you.

[GeorgeAppiah]

You need to add and verify any destination email address you want to route emails to before you can use it. This can be any existing email address you can verify, not necessarily your account email.

Good luck!