Can't cancel the subscription of domain

General Billing
1

What is the name of the domain?

Case Number 00975563

What is the issue you’re encountering

Details are in Case Number 00975563. The ticket was opened for over two months. It is lack of response and closed as resolved automatically before. Thus, it charged $250 every month.

Billing issues requre a Billing ticket with Support

00975563

In what area can we help you?

Refunds

2

Hmm, 2 months sounds rather long, and especially inconvenient when you are being charged 250 USD monthly.

@cloonan, I am usually mindful of direct pings, but is this something you are able to escalate internally?

3

It just charged for another month. Please help!

4

A post was split to a new topic: Cannot cancel sub

5

Hi,

Thank you for contacting Cloudflare Support. My name is Daniel and I will be assisting you today.

We apologize for the inconvenience and delayed solution here.

I’ve provided an answer on the case.

Thank you.

6

Hi,

Thank you also for contacting Cloudflare Support.

Again, we apologize for the inconvenience and delayed solution here, which was consequence of an unexpected Billing Incident - Status Page → (Cloudflare Status - Billing issues relating to subscription adjustments).

I’ve provided an answer on your case, as well.

Thank you.

7

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