Can't Cancel Subscriptions

What is the name of the domain?

https://dash.cloudflare.com/246755fb9b34339ced387849219a68b9/billing/subscriptions

What is the error number?

no error

What is the error message?

none

What is the issue you’re encountering

I WANT TO CANCEL ALL SUBSCRIPTIONS

What steps have you taken to resolve the issue?

I have tried multiple browsers. I click the cancel link under subscriptions to cancel my our Account
Teams Free Base it takes me to a page to select my reason. I do that and then try to click the cancel button and nothing happens. Like it is just a pic not a button. I know that it is free but I am deleting my account and want this subscription removed first.

In what area can we help you?

Cancelations

In such scenario, may I ask did you followed the instructions to cancel your subscription and disabled your service as stated on the article below? :thinking:

I have read that page many times. I have tried to locate where I am supposed to disable my free account before removing the subscription in order to delete my account.

  1. Log in to the Cloudflare dashboard :arrow_upper_right:, and select your account and website.
    // I don’t have a website and I never have so I don’t see anything in the dashboard that resembles this direction.

  2. Select the feature you want to disable under Active Subscriptions (Free or Pro customers)
    or Plan Extensions (Enterprise customers).

I then proceed to try ever possible link for the left hand navigation and locate the Settings link.
It says “Manage payment methods, seats and PLANS.” I am now getting excited as I want to cancel or disable then cancel by plan in order to delete my account.

Once in Account Settings I see the plan

Plan

Update plan

Content Loaded

Content LoadedPlan typeContent LoadedZero Trust Free

Content LoadedSeatsContent Loaded

0 of 50 available seats

Content LoadedPriceContent LoadedFree

I click the Update Plan button of the Zero Trust Free plan. I am only able to upgrade to a pay plan from here.

I appreciate you reaching out to help. Can you tell me please how to disable , cancel , all Free subscriptions so that I can continue deleting my account.

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