Can't add www. a record

[dzissi]

Hi

I am trying to add an A record for the www version of my domain (www.domain.com as an example). I successfully added a domain.com A record but need the www to transfer the hosting from bigscoots to namecheap. Can someone pls help me? Namecheap cant help apparently!

The error message that comes up is:

A CNAME record with that host already exists. For more details, refer to https://developers.cloudflare.com/dns/manage-dns-records/troubleshooting/records-with-same-name/. (Code: 81054)

thanks!!!

[epic.network]

A CNAME cannot exist at the same label as any other record types (DNSSEC excepted). You need to find the existing www CNAME record and delete it before you can create an A record using that name.

[dzissi]

thanks so much!

could that CNAME record be:

CNAME www enterprise.tier1.bigscoots.comm

?

[epic.network]

@dzissi

www

That would be the one.

[dzissi]

Many thanks!!