Can't add specific domain to account

What is the name of the domain?

albion.edu

What is the error number?

None provided.

What is the error message?

The zone name provided is subject to a hold which disallows the creation of this zone. Please contact the domain owner to have this hold removed.

What is the issue you’re encountering

We’re trying to just add this zone into Cloudflare, but it’s telling us there is a hold at the registrar, who isn’t aware of any hold.

What steps have you taken to resolve the issue?

We’ve contacted the registrar as suggested, and they say there’s no ‘holds’ of any kind, except the obvious transfer hold (you cannot transfer .edu domains from their registrar because it’s a highly controlled TLD, which is fine), but that it shouldn’t prevent us from adding a domain on Cloudflare, creating DNS records, and pointing nameservers.

What are the steps to reproduce the issue?

Not sure if it can be reproduced - other .edu domains registered at the same registrar have been successfully added to the same account on Cloudflare without issue, so it is domain-specific, from what we can tell.

Screenshot of the error

Hi @james144,

I’m afraid this issue needs to be addressed via ticket.

I would kindly ask you to open a ticket with Support so that we may further assist you.

Thanks in advance.

Ticket #3315196

We made some progress think, I’ve added a DNS verification record to prove domain ownership, but no follow up since then.

Thanks,
James

Thank you for your fast reply @james144.

I reviewed the ticket and the progresses that were made. We will try to get back to you in the ticket today.

Hi again @james144,

Just a small update to let you know that we have been working and we will keep working on the ticket 3315196.

We will provide you an update as soon as we can.

Awesome, thank you!

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