Cant add / register domain to cloudflare

Website, Application, Performance Getting Started
1

Answer these questions to help the Community help you get started.

What is the domain name?
macau18.shop
rog168.shop

Have you searched for an answer?
yes

Please share your search results url:

When you tested your domain, what were the results?
The zone name provided is subject to a hold which disallows the creation of this zone. Please contact the domain owner to have this hold removed.

Describe the issue you are having:
i cant add or register the domains to cloudflare

What error message or number are you receiving?
The zone name provided is subject to a hold which disallows the creation of this zone. Please contact the domain owner to have this hold removed.

What steps have you taken to resolve the issue?

  1. try to register it over and over again.
    2.contact support

Was the site working with SSL prior to adding it to Cloudflare?
not active yet on cloudflare

What are the steps to reproduce the error:

  1. registering the domain to cloudflare

Have you tried from another browser and/or incognito mode?
domain not active yet

3

The error you’re getting here means that this domain is active on another Cloudflare account and the Zone Hold feature is enabled:

The zone name provided is subject to a hold which disallows the creation of this zone. Please contact the domain owner to have this hold removed.

You can find more details about the Zone Hold feature in our documentation:

You will need to contact the owner of the Cloudflare account where the domain is active so they can disable Zone Hold on this domain.

Using an online WHOIS tool might help you finding the owner of a website if needed, see this external tool or this other external tool.

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