Can't add domain

I try to add a’s domain to my account, and I’m sure that I set NS and SOA record, but Cloudflare also tell me that not a registered domain, so what should I do

You set them to what? The domain should be working before you add it to Cloudflare. Once Cloudflare accepts it as a registered domain, you will receive instructions on what DNS changes to make.

@sdayman Now I’m using to get NS and SOA record. Our domain is, you can check it


The issue is due to being the root domain and your being granted a subdomain of that. Cloudflare doesn’t currently allow subdomains to be added without the root.

@powelljl is selectable suffix from’s registrar, you can find it in Open domains and policies ( So, should seen as is on the Public Suffix List so I’m pretty sure that is not the issue.

1 Like

It has a name server, but no DNS records. So I’m pretty sure you don’t have a website yet. At least add some “A” records for the root domain and ‘www’ with a placeholder IP address like

@sdayman I think you do not understand my problem. Now I want to add a domain to my account, which has NS and SOA record to show that it’s a valid domain. When I try to add it, Cloudflare’s system tell me this domain is not a registered domain.

I do understand. This happens frequently. That’s why I said the domain should be working before you add it. Cloudflare isn’t recognizing it as a valid domain. Here’s more information on what usually causes this, including a lack of DNS entries:

I had add a A record to my domain in, and it is available on Cloudflare’s DNS server. But it not work, I still get not a registered domain

Those “A” records are just now starting to propagate. When I posted, they weren’t showing up yet.

@sdayman I’m here again, I still can’t add this domain now.


I can confirm that DNS has propagated, yet the “not a registered domain” issue persists.

Please open a ticket via email to support AT cloudflare DOT com and let them know which domain you’re trying to add.

As soon as you get the autoreply, post the ticket # here so we can escalate.

This topic was automatically closed 15 days after the last reply. New replies are no longer allowed.