Can't add domains to account and support ticket started

What is the name of the domain?

What is the error number?

You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.

What steps have you taken to resolve the issue?

can’t do anything

Billing issues requre a Billing ticket with Support

01265149

In what area can we help you?

Payment issue

What are the steps to reproduce the issue?

i have 2 domains doing the same thing. I can not proceed with adding all of my domains until his is fixed.

Screenshot of the error

Screenshot 2024-11-09 133734.png

I have another domain that is also doing the same thing. can someone remove it as well?

I’m still getting the error when trying to add a domain again. Please fix my account so I can add more domains. I have at least 10 more to add.

The team will need to assist you on your billing ticket sorry for the issues you’re encountering.

can someone get the team to work on this for me ASAP?

A post was split to a new topic: Biling questions

I’ve reported it since August. it was fixed and then started doing it again and now I can’t add any more domains again.

1 Like

Thank you. Sorry for the delay, can you share your ticket number and I’ll ask my colleagues in Support to assist?

Ticket #01207889

2 Likes

This is an account issue. Not mine

Yes. This has been going on since August

Hi @dspencer,

Our billing team just replied in the case.

I hope it helps.

This topic was automatically closed after 15 days. New replies are no longer allowed.

my colleagues in Support have indicated this was resolved on your ticket. Please post another topic here if that is not the case.