What is the name of the domain?
What is the error number?
You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.
What steps have you taken to resolve the issue?
can’t do anything
Billing issues requre a Billing ticket with Support
01265149
In what area can we help you?
Payment issue
What are the steps to reproduce the issue?
i have 2 domains doing the same thing. I can not proceed with adding all of my domains until his is fixed.
Screenshot of the error
I have another domain that is also doing the same thing. can someone remove it as well?
I’m still getting the error when trying to add a domain again. Please fix my account so I can add more domains. I have at least 10 more to add.
The team will need to assist you on your billing ticket sorry for the issues you’re encountering.
can someone get the team to work on this for me ASAP?
cloonan
Split this topic
6
A post was split to a new topic: Biling questions
I’ve reported it since August. it was fixed and then started doing it again and now I can’t add any more domains again.
1 Like
cloonan
8
Thank you. Sorry for the delay, can you share your ticket number and I’ll ask my colleagues in Support to assist?
This is an account issue. Not mine
Yes. This has been going on since August
Hi @dspencer,
Our billing team just replied in the case.
I hope it helps.
system
Closed
15
This topic was automatically closed after 15 days. New replies are no longer allowed.
cloonan
16
my colleagues in Support have indicated this was resolved on your ticket. Please post another topic here if that is not the case.