Can't add Domains Due to Zone Hold?

When I try to add 2 domains we own to our Cloudflare account we get the below error message:

The zone name provided is subject to a hold which disallows the creation of this zone. Please contact the domain owner to have this hold removed.

I am the owner of the domains, why can I not add through the problems of the old owner?
jetxpressservices[.]com
coupons4casinos[.]com
Cloudflare’s support does not want to help and sends to look for the old account owner and negotiate with him
Why? I am the owner of the domains

Hi @charleswdooley in looking at the replies from Support it seems your domain registrar needs to assist you, not a random person you need to look for, your domain registrar from whom you purchased the domain. They need to make a change on their side which is what the replies from Support indicate.

What was the reply when you contacted your domain registrar?

2 Likes

The registrar replied that he could not affect the work of third -party services (Cloudflare)
My domain is in working condition, I can change the NS there, but I can’t tie it to Claud’s account

1 Like

Thank you, I have added that detail to your ticket 3032876 and I also added myself to your ticket to track progress.

hello, do you have any info?

This topic was automatically closed 3 days after the last reply. New replies are no longer allowed.