Can't add Domains Due to Zone Hold?

When I try to add 2 domains we own to our Cloudflare account we get the below error message:

The zone name provided is subject to a hold which disallows the creation of this zone. Please contact the domain owner to have this hold removed.

I am the owner of the domains, why can I not add through the problems of the old owner?
Cloudflare’s support does not want to help and sends to look for the old account owner and negotiate with him
Why? I am the owner of the domains

Hi @charleswdooley in looking at the replies from Support it seems your domain registrar needs to assist you, not a random person you need to look for, your domain registrar from whom you purchased the domain. They need to make a change on their side which is what the replies from Support indicate.

What was the reply when you contacted your domain registrar?


The registrar replied that he could not affect the work of third -party services (Cloudflare)
My domain is in working condition, I can change the NS there, but I can’t tie it to Claud’s account

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Thank you, I have added that detail to your ticket 3032876 and I also added myself to your ticket to track progress.

hello, do you have any info?

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