Cant add domain with free plan

What is the name of the domain?

raic.dev, vistaupdater.net

What is the error message?

could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.

What is the issue you’re encountering

Cant add domain with free plan

What steps have you taken to resolve the issue?

I checked billing page but no unpaid balance.

Billing issues requre a Billing ticket with Support

01419343

In what area can we help you?

I don’t know

What are the steps to reproduce the issue?

  1. add domain
  2. select free plan and continue
  3. error

Screenshot of the error

Support will need to assist you on that ticket.

The Community cannot assist with Billing, Account nor Registrar issues.

Screenshot 2025-02-28 at 7.33.37 AM

I created ticket but no reply for 4 days.

This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.

What is the name of the domain?

raic.dev, vistaupdater.net

What is the error message?

could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.

What is the issue you’re encountering

Cant add domain and no support reply

What steps have you taken to resolve the issue?

i paided unpaid balance and contacted to support

Billing issues requre a Billing ticket with Support

01419343

In what area can we help you?

Payment issue

What are the steps to reproduce the issue?

  1. Add domain
  2. Select free plan and continue
  3. Error

If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.

What is the name of the domain?

raic.dev

What is the error message?

could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.

What is the issue you’re encountering

Unable to Add Domain to Free Plan

What steps have you taken to resolve the issue?

i already paided un paid balances.

Billing issues requre a Billing ticket with Support

01432306

In what area can we help you?

Payment issue

What are the steps to reproduce the issue?

  1. Select domain (raic.dev)
  2. Select Free Plan
  3. Error

Screenshot of the error

スクリーンショット 2025-05-03 075937.png

Please do not close this, I am posting a follow up as I have not received a reply from Cloudflare support.

Sorry for the issues, I merged your topics, but Support will need to assist you on your case, the Community cannot. At some point the topic here will auto close, but again, the Community is cannot assist with account, billing, registrar, nor trust & safety issues.