Cant add domain with free plan

[raic_dev]

What is the name of the domain?

raic.dev, vistaupdater.net

What is the error message?

could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.

What is the issue you’re encountering

Cant add domain with free plan

What steps have you taken to resolve the issue?

I checked billing page but no unpaid balance.

Billing issues requre a Billing ticket with Support

01419343

In what area can we help you?

I don’t know

What are the steps to reproduce the issue?

1. add domain
2. select free plan and continue
3. error

Screenshot of the error

[jkindahl]

Support will need to assist you on that ticket.

The Community cannot assist with Billing, Account nor Registrar issues.

[raic_dev]

I created ticket but no reply for 4 days.