Can't add domain to any Cloudflare account

[dubz1]

What is the name of the domain?

dubz.cc

What is the error number?

1315

What is the error message?

The zone you are trying to upgrade is marked as Do Not Upgrade.

What is the issue you’re encountering

I’m trying to add a .cc extension domain to my account but I’m getting the following: Refer to https://cfl.re/3VUQyyL for assistance. The zone you are trying to upgrade is marked as Do Not Upgrade. (Code: 1315). Why this?

What steps have you taken to resolve the issue?

I created another CF account but still didn’t work.

[epic.network]

Welcome to the Cloudflare Community.

@dubz1

I created another CF account but still didn’t work

That is to be expected. The domain is flagged, making the account used irrelevant. You will need to follow the instructions that you shared in your post.

@dubz1

Refer to https://cfl.re/3VUQyyL for assistance.

More information is available in this post.

Billing, Plans & Subscription Questions

The Support team is aware of some recent errors; 1258, 1315, subscription changes, and plan changes. If you’re encountering any of the above issues, please report them directly to Customer Support at, https://dash.cloudflare.com/?to=/:account/support If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community. watch this topic for updates → Billing issues…

[dubz1]

What should I do to remove the flag from the domain? And what post do you mean? I can’t directly contact Cloudflare.

[epic.network]

@dubz1

what post

This one

Can't add domain to any Cloudflare account

What is the name of the domain? dubz.cc What is the error number? 1315 What is the error message? The zone you are trying to upgrade is marked as Do Not Upgrade. What is the issue you’re encountering I’m trying to add a .cc extension domain to my account but I’m getting the following: Refer to https://cfl.re/3VUQyyL for assistance. The zone you are trying to upgrade is marked as Do Not Upgrade. (Code: 1315). Why this? What steps have you taken to resolve the issue? I created another CF accou…

Specifically this part:

@dubz1

Refer to https://cfl.re/3VUQyyL for assistance

@dubz1

I can’t directly contact Cloudflare.

Yes you can. In fact, you have to. It is the only way to resolve your issue. All plans are able to open support requests for account, billing, and registrar issues. You will need to open a billing support request.