Cant add domain, show error

General Billing
1

What is the name of the domain?

What is the error message?

could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.

What is the issue you’re encountering

Cant add domain with free plan

What steps have you taken to resolve the issue?

I checked billing page but no unpaid balance.

Billing issues requre a Billing ticket with Support

01510243

In what area can we help you?

I don’t know

What are the steps to reproduce the issue?

1.add domain getlinks.cc
2.select free plan and continue
3. show error

Screenshot of the error

微信截图_20250505180306.png
微信截图_20250505180306.png2517×1144 371 KB

2

Hi, please create a new ticket as this one has been closed. We need to escalate this to the Trust & Safety team. Thanks

3

Hi, I’ve created a new ticket with ID 01519723 for this issue. Please help escalate it to the Trust & Safety team. Thank you!

4

Hi, I’ve created a new ticket with ID 01519723 for this issue. Please help escalate it to the Trust & Safety team. Thank you!

5

@syda Please help me resolve this issue as soon as possible

6

@syda This issue has been ongoing for more than half a month and still hasn’t been resolved. Please help me fix it as soon as possible

7

I’m currently a free user, so I can’t access the support ticket system. That’s why I haven’t been able to find anyone to help me resolve this issue

8

01519723 has been Resolved but we have responded to another ticket 01528062 which is now under T&S team. You will get an update after they review your account.

Please avoid opening a new ticket for the same issue. Thank you.

9

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