Can't add domain - providing the root domain and not any subdomains



I’ve got a problem with adding domain. When I try to add domain

I’ve got error

Please ensure you are providing the root domain and not any subdomains (e.g.,, not (Code: 1116)

When I try to add domain everything is ok. I can go through setup process. I have problem only with domain.

When run dig +short ns I’ve got

When run dig +short soa I’ve got 2019032201 28800 7200 3600000 345600


Cloudflare apparently does not recognise as official SLD. I’d open a support ticket.

Additionally, tagging @cloonan and @cscharff.


Because as I said, with everything is ok.
I have more SDL domains and no issue with them.


I didnt question your statement :wink:


Yes, I know. Just mention about no issue with another domains :slight_smile:


Any updates about domain ?


@cloonan @cscharff

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Sorry about the issues @ITMotive, did you open a ticket and if not will you open one with support and share the ticket number here?

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I can’t raise a ticket, because I can’t assign domain which is not existing in my account. Is another way to raise a ticket? :thinking:

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Send an email to [email protected].

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Here is a ticket:

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@cloonan :slightly_smiling_face:

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Got it, thank you. I made some notes on the ticket and added myself to track progress.

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