Can't add domain - error 1315

What is the name of the domain?

huzaro.pl

What is the error number?

1315

What is the error message?

Refer to https://cfl.re/3VUQyyL for assistance. The zone you are trying to upgrade is marked as Do Not Upgrade. (Code: 1315)

What is the issue you’re encountering

When I choose the plan and click continue, this error appears.

Screenshot of the error

You’ll need to follow these directions here, Billing, Plans & Subscription Questions

Nowe zgłoszenie w systemie/Number ID: #217837

Data utworzenia/Create Date: 2024-07-01

Temat/Subject: [Cloudflare Community] [General/Billing] Can’t add domain - error 1315

Dla ułatwienia komunikacji prosimy o zachowanie ciągłości korespondencji czyli ewentualne zapytania prosimy przesyłać jako odpowiedzi na nasze wiadomości.

W przypadku kontaktu telefonicznego prosimy o korzystanie z numeru zgłoszenia

217837

Staramy się udzielić odpowiedzi w ciągu kilku dni roboczych, w przypadku zgłoszeń dotyczących reklamacji czas oczekiwania wynosi do 14 dni co wynika z konieczności rozpatrzenia reklamacji przez dział serwisu.

Prosimy o zachowanie ciągłości korespondencji i prowadzenie rozmów w tym wątku.

| cloonan Community Team
July 1 |

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You’ll need to follow these directions here, Billing, Plans & Subscription Questions

That is actually an archived ticket. From 10 years ago. That is not from you.

That is not a cloudflare reply.


I do see a website pending in your account that is active in another account. Are you trying to move the website from one account to another? If so, you should first try to recover access.

The only way you’ll be able to regain access is by having access to the email address of the account. I suspect the third link is what you’ll need.

These links may help, but they only work when logged out

If you know the email: https://dash.cloudflare.com/forgot-password
If you know the email and have 2FA issues: https://dash.cloudflare.com/login-help
If you don’t know the email: https://dash.cloudflare.com/forgot-email

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