Cant add domain as free plan

What is the name of the domain?

ucloud.my.id

What is the error number?

no number

What is the error message?

could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.

What is the issue you’re encountering

cant add donain as free plan

What steps have you taken to resolve the issue?

Whenever I try adding any new domain to Cloudflare and select the free option I get that error. i try to make another account with new email, but same domain and same issue

In what area can we help you?

I don’t know

Screenshot of the error

Welcome to the Cloudflare Community. :logodrop:

If you have already followed the directions in the banner shown in your screenshot and made sure that you have no outstanding invoices, you will need to open a billing support request from your Cloudflare dashboard.

You can open a Billing ticket here: https://dash.cloudflare.com/?to=/:account/support

1 Like

This topic was automatically closed after 15 days. New replies are no longer allowed.