Can't Add CNAME record without appending domain name

What is the name of the domain?

What is the issue you’re encountering

When I add a CNAME record with a host of “em3627.vi.uniongrove.wi.gov”, Cloudflare automatically appends my domain to the end of it. I do not want it to do this. The domain is already specified. This record was provided by the web developer of what needs to be there.

What steps have you taken to resolve the issue?

I have attempted to edit the records manually and re-import them but that doesn’t seem to work as it says they already exist

What feature, service or problem is this related to?

DNS records

Screenshot of the error

Hi, have you checked if the record already works as you intended?

Generally, we show the full domain name for records at the zone apex (i.e., if the full record name is the same as the zone name). For records below the zone name, we only show the part that’s below. We’re working on ways to make this clearer in the future.

So you’re trying to add a cname record of em3627.vi to the uniongrove.wi.gov zone? What happens when you add just the label em3627.vi?

Als uniongrove.wi.gov doesn’t appear to be using Cloudflare for DNS so… Once the CNAME is configured it’s not going to resolve in public DNS.

No the record does not work as the web developer intends. They are expecting it to be em3627.vi.uniongrove.wi.gov for the host. But I honestly have no idea how that could work. i was always under the impression that any DNS record would have the domain appended to it as that is how it finds the record?

I think they may just fundamentally not understand what they are talking about? They are just the project manager. But maybe this is something you can do?

No supposedly the host should be em3627.vi.uniongrove.wi.gov and right now it is em3627.vi.uniongrove.wi.gov.uniongrove.net. I am honestly not sure how it could be anything else.

Yeah the Cloudflare is on the uniongrove.net domain. I honestly am just as confused as you on this. I am hoping that the web development project manager just has bad information but I honestly don’t know. The most I have ever messed with DNS is to make records for directing to servers, add mail records, etc. The records they are trying to add are some kind of weird records they need for communication with one of their bespoke apps.

Ok well… em3627.vi.uniongrove.wi.gov doesn’t exist. For what host / record are you adding that as a cname target in the uniongrove.net domain?

dig em3627.vi.uniongrove.wi.gov      

; <<>> DiG 9.10.6 <<>> em3627.vi.uniongrove.wi.gov
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 31889
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 4096
;; QUESTION SECTION:
;em3627.vi.uniongrove.wi.gov.	IN	A

;; AUTHORITY SECTION:
wi.gov.			14400	IN	SOA	bigred.state.wi.us. dnsadmin.wisconsin.gov. 2024071002 1200 1800 604800 14400

;; Query time: 92 msec
;; SERVER: 127.0.2.2#53(127.0.2.2)
;; WHEN: Fri Jul 12 13:26:24 EDT 2024
;; MSG SIZE  rcvd: 135

Yeah i think this is a case where they didn’t understand that you can’t add a record like this. Thank you, you have cemented this in my mind. Thanks for your help.

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