When trying to add a CNAME of support.bungalow5.com to bungalow5.freshdesk.com I get a message stating that “support.bungalow5.com is an alias of bungalow5.freshdesk.com and is proxied.” The record does not even exist (I deleted it). Also, I need it to be DNS only. Please advise ASAP.
Are you trying to redirect each request/all the conent from one domain to another?
If so, you can use Page Rules instead.
Furthermore, you are using unsecure HTTP connection at your origin (bungalow5), while the other domain has got HTTPS (freshdesk).