Can't add Canva DNS records into Cloudflare because they have the same name

[holdfasttattoo]

What is the name of the domain?

Holdfast Tattoo - The Best

What is the error message?

A CNAME record with that host already exists. For more details, refer to https://developers.cloudflare.com/dns/manage-dns-records/troubleshooting/records-with-same-name/.

What is the issue you’re encountering

Cannot add Canva DNS records to Cloudflare to publish website created on canva using my original domain.

What steps have you taken to resolve the issue?

Read many help pages on the topic tried altering the proxied records, contacted Clouflare directly but do not have access to an actual person due to the membership.

What feature, service or problem is this related to?

DNS records

What are the steps to reproduce the issue?

Have tried multiple troubleshooting only to have my original website unpublished, so had to reinstate my original Cloudflare DNS settings to get my old website back up.

Screenshot of the error

[sjr]

As the message says, a CNAME already exists for www therefore you can’t add any other A/AAAA/CNAME records for www.

The www CNAME points to your domain which already has an A record for what you are trying to add anyway, so what you are doing isn’t necessary.

If you really want to use the A record for www, you’ll have to delete the CNAME for www first.

[holdfasttattoo]

We have a very outdated website at the current www I have designed a new website with Canva and that is the one I want to replace and publish over the old one. Are you saying that is not possible because they have the same www?

[sjr]

If you are replacing an old site, then you will need to remove the records that point to it and then add the records that point to the new one.